Return Policy

Replacement-only policy

We want your Inspo Scents order to arrive in excellent condition. Eligible issues are handled by replacement only; we do not offer returns, cash refunds, or exchanges for preference, change of mind, or ordering the wrong fragrance.

Eligible replacement requests

Contact us within 7 days of delivery if an item is damaged, defective, leaking, or different from what you ordered. Include your order number and clear photos or video showing the item, packaging, and issue.

Conditions

• The item must be unused and unaltered, except where opening it was reasonably necessary to identify a defect.
• Keep the product and all original packaging until we finish reviewing the request.
• Do not mail anything back unless we provide written return instructions.
• Requests are reviewed and replacements are issued only after verification.

Non-eligible requests

We do not replace items because of scent preference, sensitivity, normal variation, buyer's remorse, an incorrect item ordered by the customer, or damage caused after delivery.

Approved replacements

If approved, we will send the same item to the original shipping address at no additional product cost. If the item is unavailable, we will contact you with the remedy required under applicable law.

Contact

Start a request through our Contact page or email contact@insposcents.com. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.